Hospitality competence - Thomas is a real service expert!
The Ritz-Carlton Hotels in Berlin and Wolfsburg saw him evolve from the hotel manager to general manager, overall working 11 years for The Ritz-Carlton.
With more than 30 years of practical experience, Thomas can identify and develop the best approach for every company to retain customers, motivate employees, and promote talent. He always leads by example, promises nothing he cannot represent himself, and finds the right tone. Instead of management phrases, he uses his practical knowledge, and instead of baseless ideas, he sets sustainable solutions in motion while always focusing on the people.
There can be no doubt that 2020 has turned the world upside down, and the service sector has been hit very hard and has, in reality, changed forever. Many companies could not offer their products and services in total, and some have been forced to reinvent themselves. Fortunately, Thomas Wurzinger has the answers to these and many other pertinent questions. More importantly, he is sure that service will always remain the key differentiator in the service sector.