Quality Control – Mystery Checks

With today’s speedy and very open communication including B2C and C2C quality has become a key driver for success in a highly competitive marketplace. Besides the high investment in the product it is crucial to deliver required quality levels in service in all levels of hotels to drive long-term revenues in a highly competitive market environment.

In many cases the issues need monitoring and proof to be tackled. With regular checks the owner can make sure the management is doing a professional job, creating for their guests a truly unique experience based on the type and brand of hotel.

We can deliver the proof to both sides, clearly documented and given by an objective third party. You decide whether we visit your hotel only once and work out a status quo report. Or if we visit your hotel on a monthly or quarterly base to show the development and have a document to work with.

Of course we also offer specific actions and training to tackle any potential weak points.